March 12-14, 2025 | Las Vegas, Nevada
A New Era of Global Wellness
Conference Track
Research & Advocacy
The research and advocacy track connects fitness industry leaders with cutting-edge health and fitness industry information and insights so they can stay ahead of the curve. Plug in to this track to learn about:
- The forces that shape the health and fitness industry on a local, national, and global level
- The latest insights on threats the industry is facing
- HFA's powerful advocacy work and how you can get involved
- The latest industry data and trends that are driving the future of the health and fitness industry
Human-Centered Tech Innovations
Technology is only as powerful as the people it empowers. This track highlights how AI, data, and digital platforms are redefining performance, personalization, and member connection. From corporate wellness innovation to the next frontier of wearables and predictive insights, explore how human-centered tech helps operators scale impact—without losing the human touch.
The Next Data Frontier: Who Owns the Future of Human Performance?
From blood panels to biometrics, the race to decode—and own—the body’s data is accelerating. As companies like Oura, Whoop, Apple, and Garmin expand from wearables into diagnostics, a new health data economy is emerging. This session explores how the “war for your blood” and the explosion of continuous data are reshaping the fitness and wellness landscape. Attendees will learn how ecosystem lock-in, AI coaching, and regulatory strategy are defining competitive advantage—and what it means for operators navigating the convergence of fitness, health tech, and personalized performance.
Select Panelists to be Announced
Tech, Capital, and the Bottom Line: A Unified Metrics Playbook for Investors and Operators
As technology platforms generate richer streams of operational and financial data, the industry finally has the opportunity to align around a common language of performance. This session explores the KPIs that matter most—lifetime value, utilization, yield, engagement curves, churn signatures, and more—and how modern systems surface them with consistency across clubs, studios, and emerging fitness models. Hear how investors interpret these metrics, where operators often misread them, and what a unified dashboard can reveal about the true health of a business. A grounded conversation about making smarter decisions by measuring what actually moves the needle.
Select Panelists to be Announced
Where Marketing Meets Technology: Crafting Connected Communications That Convert
The gap between marketing and technology is narrowing, and operators are feeling the impact. This panel unpacks how data-driven communications, personalized journey mapping, and automated engagement can strengthen acquisition and retention. Learn practical approaches to aligning content, CRM tools, and human storytelling so clubs can speak to members with clarity, relevance, and consistency—at scale.
Select Panelists to be Announced
The Integrated Gym Experience: Creating a Seamless Journey from Equipment to Ecosystem
Members expect technology to recognize them, adapt to them, and guide them—across every touchpoint. This session explores the next stage of integration between equipment, software platforms, and member-facing applications. Discover how interoperability, open data pipelines, and smarter UX design are creating environments where programming, tracking, and coaching merge into one cohesive, elevated experience.
Select Panelists to be Announced
Payments in Flux: What Operators Need to Know About the New Regulatory Landscape
Payments are evolving fast—and regulation is evolving even faster. From compliance shifts to surcharging rules, data privacy, and emerging oversight of subscription billing, operators must rethink how payments fit into the member journey and financial strategy. This panel breaks down what’s changing, what’s coming, and how to future-proof your systems to avoid disruptions, reduce friction, and protect revenue.
Select Panelists to be Announced
Smarter Staffing: Practical Tech That Multiplies Human Productivity
Labor efficiency is no longer about cutting hours—it’s about elevating the hours you already have. This session digs into the real-world tools that streamline check-in, automate routine interactions, and surface the insights managers need to deploy staff more effectively. Learn how AI-driven workflows, intelligent scheduling, and predictive service needs can free teams to deliver higher-touch experiences where they matter most.
Select Panelists to be Announced
Insights from 250,000,000,000+ lbs Lifted
Over the past seven years, Tonal members have lifted more than 250 billion pounds across 10+ billion reps, 1+ billion sets, and over 50 million workouts. With industry-leading retention and churn rates under 1%, Tonal stands out not just for what users do; but how long they keep doing it. In this dynamic session, Troy Taylor reveals how that consistency is engineered, using insights from billions of reps to show what truly drives long-term engagement in fitness.
Beyond VO₂max: A New Era of VO₂ Testing Drives Client Success and New Revenue
For years, metabolic VO₂ testing was considered an elite performance tool—complex, costly, and confined to university labs or clinical settings. Valuable, yes, but impractical for most fitness businesses. Advances in technology have now rewritten that story. Modern metabolic testing goes far beyond a single VO₂max number, offering deeper insights into client health, energy use, and performance potential. Today’s testing is easy to administer, highly reliable, and accessible to fitness professionals without specialized lab training. This evolution empowers businesses to deliver personalized, science-backed programs that drive better client outcomes and open new revenue streams. Just as importantly, it positions fitness operators as a vital bridge between healthcare and wellness—speaking the language of both clinicians and coaches, and placing fitness professionals at the center of the continuum of care.
*Schedule subject to change
Staff Management Sessions
- MAR 12
- MAR 13
- MAR 14
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9:15 am - 10:15 am
People Strategy: Establishing Trust & Engaging Authentically
This session will focus on the essential practices for effective workforce management and employee engagement. Desiree Guilliard-Young will share strategic leadership insights that prioritize both HR objectives and key business drivers, helping leaders build trust, foster authentic communication, and align their team’s efforts with organizational goals. Learn actionable strategies to engage employees meaningfully, improve retention, and drive business success through intentional leadership and a people-centered approach.
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Desiree Guilliard-Young
CEO & Founder, Femme Consulting Corp
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1:30 PM - 2:30 PM
DEI Matters: Own It, See It, Do It
This session is designed to help decision-makers create and collaborate effectively with a DEI (Diversity, Equity, and Inclusion) board. It will also guide DEI advocates in recruiting and empowering allies within the workplace. Additionally, the session provides valuable insights for newcomers to DEI, helping them overcome initial apprehension and engage confidently with DEI initiatives. The ultimate goal is to enhance participants' knowledge, awareness, and sensitivity to the experiences of others, fostering an environment where all individuals feel valued and included, and where a true sense of belonging thrives in the workplace.
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Michaela Brown
General Manager, VIDA Fitness & Aura Spa
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4:00 pm - 4:45 pm
From Conflict to Collaboration
Few people look forward to difficult conversations. This may be due to a fear of making things worse and so we choose to avoid them or perhaps we forge ahead unprepared only to find that the result is exhausting and unsuccessful. Team leaders need to have difficult conversations to build and maintain a healthy culture and high performing team. The challenge can be how to start a conversation on a sensitive topic that will allow a constructive and collaborative dialogue. How do you prevent emotions, (both yours and others) from derailing a constructive and important conversation? How do you maximize the opportunity that conflict offers to generate positive options? Through humor, audience engagement, examples and processes, Edwina shares how to shift from a difficult conversation to a collaborative, connected discussion, with productive results.
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Edwina Griffin
CEO & Founder, AtOne
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1:00 PM - 2:00 PM
CHRO Landscape: Managing Teams in a Modern Era
As organizations face rapid change, the role of the Chief Human Resources Officer (CHRO) has become increasingly pivotal. From managing the future of work to fostering inclusive, resilient cultures, CHROs are driving transformation across industries. This panel will explore how HR leaders are adapting to digital disruption, shifting workforce expectations, and economic uncertainty, while aligning HR strategies with broader business goals. Experts will discuss how CHROs are redefining organizational culture, advancing employee well-being, and promoting diversity, equity, and inclusion. They will also share insights on managing talent through change and ensuring that HR remains a strategic partner in driving long-term success. Join us to gain valuable perspectives on how HR leadership is shaping the future of work and empowering organizations to thrive in an evolving climate.
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Katie Santos
Founder, Fitness HR
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Mark Miller
COO, Merritt Clubs
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2:30 PM - 3:30 PM
How to Get Full-Time Engagement From Your Part-Time Employees
This session will provide practical strategies to help maximize engagement from part-time employees. We will discuss how to create an effective onboarding process, foster a positive team environment, and motivate staff to take ownership of their tasks. We will also discuss creating a job schedule that allows part-time employees to feel valued and respected. Finally, we will discuss recognizing and rewarding part-time employees for their accomplishments. With these strategies, you'll be able to get full-time engagement from your part-time employees.
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Chris Stevenson
Founder, The Empower Group
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Marissa Hoff
Partner, The Empower Group
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11:00 AM - 12:00 PM
Going Staffless: Where & How It’s Working
This session explores the growing trend of staffless facilities, particularly within the European market, where automation and AI are transforming traditional operations. We’ll examine certain models that have eliminated front desk staff, streamlined member check-ins, and integrated AI-driven systems to reduce labor costs. Participants will learn about the benefits and challenges of this model, including cost savings, operational efficiency, and the impact on customer satisfaction. The session will also dive into the technology behind automation, the evolving role of staff in these environments, and what the future holds for staffless models in other industries.
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Tomasz Napiorkowski
Founder & CEO, Fitness Consulting Group
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conference tracks
unlock performance
Get the most out of the conference by organizing your experience around any one of eight educational tracks. Each track features unique, informative sessions led by industry experts, designed to help your business thrive!
Staff management
Build & Lead Your Team
Discover strategies for effective recruitment, team development, inclusive practices, and performance management to foster a motivated and high-performing team.
Sales & Marketing
Connect with Consumers
Learn to attract and retain clients, create compelling campaigns, and drive revenue with innovative strategies and proven techniques from club and studio owners, operators, and fitness professionals from around the world.
Research & Advocacy
Stay Ahead of the Curve
Analyze HFA’s industry-leading research on global wellness, price elasticity, and consumer trends. Learn more about HFA's powerful advocacy work on the local, national, and global stages, and how you can get involved.
Technology & Operations
Optimize Your Operations
Dive into tools and systems that enhance efficiency, streamline processes, and integrate technology to elevate your business performance.
Programming
Innovate Your Offerings
Create impactful fitness programs that engage and inspire. Learn to design, implement, and refine programs that meet diverse client needs and keep your offerings fresh and effective.
Retention & Experience
Maximize Client Loyalty & Satisfaction
Discover techniques to enhance the client experience, increase retention rates, and build lasting relationships through customer delight.
Leadership & Career Growth
Expand Your Horizons
Unlock your potential with leadership insights and career development strategies. Gain skills to lead effectively, navigate career transitions, and drive personal and professional growth.
Studio
Elevate Your Studio
Discover the latest trends shaping the boutique fitness industry, from the expansion of large franchised brands to the unique challenges and opportunities faced by independent, single-location studios.
Industry Partner
Explore The Supplier Network
Tune in to the research, equipment, and technology that is shaping the future of wellness.
