March 12-14, 2025 | Las Vegas, Nevada
A New Era of Global Wellness
Speaker Bio
Lee Robinson is a 20-year fitness industry leader serving as VP of Global Sales at ABC Fitness, supporting 30,000+ facilities worldwide. With experience at Les Mills International and across boutique studios to enterprise chains, he brings proven expertise in retention strategies, operational excellence, and technology solutions that drive member engagement and business growth.
See This Speaker
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Mar 16
3:30 PM - 4:30 PM
Retention in the Economics Era: Why Experience Alone Isn’t Enough
The fitness industry has entered a new era — one where growth is constrained by economics, not ambition. Rising acquisition costs, tighter margins, and increased choice mean retention is no longer a “nice to have.” It’s the primary growth engine and a fundamental economic lever for long-term profitability.
In this session, we’ll examine retention through an economic, behavioral, and data-driven lens, combining operator realities with actionable insights on how retention can be measured and managed more like a business metric than a buzzword. Our panel will explore patterns in visit behavior, onboarding impact, churn risk signals, and how leading operators are turning insights into systemic improvements.
Retention isn’t just about keeping members happy. It’s about understanding the underlying economics and human behavior that drive attendance, loyalty, and lifetime value.
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You won't want to miss these amazing contributors to the HFA Show 2025. Our lineup features XYZ...
Sessions
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9:30 am - 10:00 am
Global Wellness - State of the Industry
The session unveils HFA's newly-released Global Report, providing an in-depth analysis of current fitness and wellness trends across the world. This session will highlight key findings from the report, focusing on emerging industry trends and shifts impacting different markets. We will also offer insights into regional developments, consumer behavior, and market opportunities, from the GWI’s annual research projects. Discover strategic approaches to navigate and capitalize on these changes effectively.
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Anton Severin
VP, Research, HFA
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Beth McGroarty
VP, Research, Global Wellness Institute
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10:30 AM - 11:30 AM
Sharing Your Voice & Empowering the Future
HFA is working to give the industry a seat at the table. It is more important than ever to have a strong unified voice on public policy issues that impact the health and fitness industry. This session will focus on the key advocacy work taking place in Washington, DC and in state houses throughout the nation. Learn about what HFA is focused on to protect your bottom line and position the industry for success.
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Mike Goscinski
VP, Government Affairs, HFA
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Charles Regnante
Manager, Government Affairs, HFA
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1:00 PM - 2:00 PM
Price Elasticity Study
This research-driven discussion will delve into how understanding price elasticity can transform your pricing strategy. We’ll explore data on membership trends, seasonal fluctuations, and consumer behavior to determine optimal pricing strategies. Learn when to adjust your prices and how to effectively respond to market shifts, maximizing revenue while retaining members. Featuring case studies and actionable insights, this session equips operators with the tools to navigate pricing challenges in a competitive landscape.
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Anton Severin
VP, Research, HFA
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Richard Beddie
Chair, GHFA
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Asahi Takano
Partner and Head of Asia Pacific, Portas Consulting
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