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March 12-14, 2025 | Las Vegas, Nevada

A New Era of Global Wellness

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Chris Stevenson

Founder, The Empower Group
Speaker Bio

Chris Stevenson is a global speaker and founder of The Empower Group with 20+ years of experience owning high-performing health clubs. A former HFA board member, he is the author of “Fitness Facility Management” and writes the owners/operators column for Athletic Business, specializing in leadership, engagement, and customer experience in fitness.

See This Speaker

  • Mar 16

    1:00 PM - 2:00 PM

    Winning Service: How One Franchise Built a Culture Members Rave About

    When Dianna Risley was named Snap Fitness’s Franchisee of the Year, it wasn’t just about performance. It was about the experience her team created. In this dynamic session, three voices come together around one powerful topic: customer service that drives loyalty. Diana shares lessons from the field, while Chris and Marisa from The Empower Group offer perspective on how to build and sustain standout service. You'll leave inspired and equipped to take action.

Sessions

  1. 9:30 am - 10:00 am

    Global Wellness - State of the Industry

    The session unveils HFA's newly-released Global Report, providing an in-depth analysis of current fitness and wellness trends across the world. This session will highlight key findings from the report, focusing on emerging industry trends and shifts impacting different markets. We will also offer insights into regional developments, consumer behavior, and market opportunities, from the GWI’s annual research projects. Discover strategic approaches to navigate and capitalize on these changes effectively.

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      Anton Severin

      VP, Research, HFA

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      Beth McGroarty

      VP, Research, Global Wellness Institute

  2. 10:30 AM - 11:30 AM

    Sharing Your Voice & Empowering the Future

    HFA is working to give the industry a seat at the table. It is more important than ever to have a strong unified voice on public policy issues that impact the health and fitness industry. This session will focus on the key advocacy work taking place in Washington, DC and in state houses throughout the nation. Learn about what HFA is focused on to protect your bottom line and position the industry for success.

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      Mike Goscinski

      VP, Government Affairs, HFA

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      Charles Regnante

      Manager, Government Affairs, HFA

  3. 1:00 PM - 2:00 PM

    Price Elasticity Study

    This research-driven discussion will delve into how understanding price elasticity can transform your pricing strategy. We’ll explore data on membership trends, seasonal fluctuations, and consumer behavior to determine optimal pricing strategies. Learn when to adjust your prices and how to effectively respond to market shifts, maximizing revenue while retaining members. Featuring case studies and actionable insights, this session equips operators with the tools to navigate pricing challenges in a competitive landscape. 

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      Anton Severin

      VP, Research, HFA

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      Richard Beddie

      Chair, GHFA

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      Asahi Takano

      Partner and Head of Asia Pacific, Portas Consulting

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