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March 12-14, 2025 | Las Vegas, Nevada

A New Era of Global Wellness

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Adrian Heffernan

VP Customer Experience, Les Mills
Speaker Bio

As vice president, customer experience at Les Mills US, Adrian Heffernan leads business development and customer success for thousands of club owners and operators across the United States. With roots in exercise science and club operations, Adrian has extensive experience transforming clubs through creative group fitness solutions and is passionate about creating a fitter planet.

See This Speaker

  • Mar 16

    9:00 AM - 10:00 AM

    MVPs: The New Power Players in Club Growth – And How to Keep Them

    In sports, MVPs are the difference makers;in gyms, MVPs are the Most Valuable Participants. The backbone of club business, they attend their club more often, stay longer, refer more friends, and deliver significantly higher Lifetime Value than any other member category. Earlier this year Les Mills, the global leader in group fitness solutions, studied over 2.6M member journeys across 1,300 clubs worldwide, compiling the industry’s newest and most comprehensive research report exploring the value of group training, insights about clubs’ top members, and secrets to driving club growth.

Sessions

  1. 9:30 am - 10:00 am

    Global Wellness - State of the Industry

    The session unveils HFA's newly-released Global Report, providing an in-depth analysis of current fitness and wellness trends across the world. This session will highlight key findings from the report, focusing on emerging industry trends and shifts impacting different markets. We will also offer insights into regional developments, consumer behavior, and market opportunities, from the GWI’s annual research projects. Discover strategic approaches to navigate and capitalize on these changes effectively.

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      Anton Severin

      VP, Research, HFA

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      Beth McGroarty

      VP, Research, Global Wellness Institute

  2. 10:30 AM - 11:30 AM

    Sharing Your Voice & Empowering the Future

    HFA is working to give the industry a seat at the table. It is more important than ever to have a strong unified voice on public policy issues that impact the health and fitness industry. This session will focus on the key advocacy work taking place in Washington, DC and in state houses throughout the nation. Learn about what HFA is focused on to protect your bottom line and position the industry for success.

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      Mike Goscinski

      VP, Government Affairs, HFA

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      Charles Regnante

      Manager, Government Affairs, HFA

  3. 1:00 PM - 2:00 PM

    Price Elasticity Study

    This research-driven discussion will delve into how understanding price elasticity can transform your pricing strategy. We’ll explore data on membership trends, seasonal fluctuations, and consumer behavior to determine optimal pricing strategies. Learn when to adjust your prices and how to effectively respond to market shifts, maximizing revenue while retaining members. Featuring case studies and actionable insights, this session equips operators with the tools to navigate pricing challenges in a competitive landscape. 

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      Anton Severin

      VP, Research, HFA

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      Richard Beddie

      Chair, GHFA

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      Asahi Takano

      Partner and Head of Asia Pacific, Portas Consulting

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