--- title: IHRSA Member Retention Report Free Download description: IHRSA and The Retention People partnered to study member loyalty and establish benchmarks for the North American fitness market, using the Net Promoter Score. --- [![IHRSA21_GlobalHealthOLRGB](https://hub.healthandfitness.org/hs-fs/hubfs/IHRSA%20Logo%202021/IHRSA21_GlobalHealthOLRGB.png?width=250&height=137&name=IHRSA21_GlobalHealthOLRGB.png "IHRSA21_GlobalHealthOLRGB")](http://www.ihrsa.org) Share [![Share on Facebook](https://static.hubspot.com/final/img/common/icons/social/facebook-24x24.png)](http://www.facebook.com/share.php?u=https%3A%2F%2Fhub.healthandfitness.org%2Fmember-retention-report%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on LinkedIn](https://static.hubspot.com/final/img/common/icons/social/linkedin-24x24.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fhub.healthandfitness.org%2Fmember-retention-report%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on Twitter](https://static.hubspot.com/final/img/common/icons/social/twitter-24x24.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fhub.healthandfitness.org%2Fmember-retention-report%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fhub.healthandfitness.org%2Fmember-retention-report%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=IHRSA%20Member%20Retention%20Report%20Free%20Download) [![Share on Email](https://static.hubspot.com/final/img/common/icons/social/email-24x24.png)](mailto:?subject=Check%20out%20https%3A%2F%2Fhub.healthandfitness.org%2Fmember-retention-report%3Futm_medium%3Dsocial%26utm_source%3Demail%20&body=Check%20out%20https%3A%2F%2Fhub.healthandfitness.org%2Fmember-retention-report%3Futm_medium%3Dsocial%26utm_source%3Demail) # Improve Your Club Members' Loyalty ![IHRSA_Retention_Guide_v1i3-cover.jpg](https://hub.healthandfitness.org/hs-fs/hubfs/Publications/IHRSA_Retention_Guide_v1i3-cover.jpg?width=500&name=IHRSA_Retention_Guide_v1i3-cover.jpg "IHRSA_Retention_Guide_v1i3-cover.jpg") ## Download the IHRSA Member Retention Report, "Focus on Member Loyalty" IHRSA and The Retention People partnered to study member loyalty and establish benchmarks for the North American fitness market, using the Net Promoter Score. The results in this issue of IHRSA's member-only report series are available to you for free. © 2017 International Health, Racquet & Sportsclub Association 70 Fargo Street, Boston, MA 02210 USA 800-220-4772 • +1 617-951-0055 • [ihrsa.org](http://www.ihrsa.org)